Buyer Frequently Asked Questions
What is a sign-up sheet?
This is a system we have in place to allow people into the home at the very beginning of the sale. The purpose of giving out numbers is to provide fair and orderly access to the home. The number of buyers given access to the home at the beginning of the sale is dependent on the size of the home. Having a reasonable number of people inside the home at a given time allows for a pleasant and comfortable experience for our buyers.
Here is how the system works: We will put out a sign-up sheet at 8:00 a.m. the morning of the sale. This provides the opportunity for you to write your name on the sheet and secure your place in line. When we open at 9:00, we will read the names of those who can come into the house at that time. As people from the first group leave the home, we will call subsequent names. This is usually only necessary for the first hour of the sale.
Do you pre-sell?
No. We want everyone to have an equal opportunity to view and purchase the items that are for sale. Items are sold on a first-come, first-served basis.
If an item is listed or pictured, will it be in the sale?
Almost always, yes. Occasionally, the owner will pull something from the sale, although we discourage this. On the rare occasion that this happens, we update our listing as soon as possible.
- Do you offer refunds?
The nature of estate sales is that everything is being sold on an “as-is” and all sales final basis, so there are no refunds.
What forms of payment do you accept?
We accept cash and credit cards. No checks.
Do you deliver large items?
Large items are delivered on a case-by-case basis. There is a fee for us to pack and deliver your items.
Do you help to move large items?
As we are able and as it is practical, we can assist with large items. However, please bring help to move large items, as our ability to help is not guaranteed.
Do you offer discounts?
On the first day, the price is as marked. On the second day, we may offer a moderate discount and then increase it on the following days. A sale is dynamic so we assess how much to discount and when, as the sale progresses.
Can I contact you and ask for the price of an item?
We do not disclose prices before the sale opens. After the sale opens, we will answer pricing or availability questions. You can reach us at 269-876-1031.
If I purchase a large item, can I pick it up at another time or day?
Yes. We will give you a receipt so that you can get your item at another time. Pickup must be during regular sale hours.
Can you hold something for me if I call you?
So that everyone has the same opportunity to purchase an item, we do not hold items.